Privacy Policy
Effective date: October 31, 2026
Velqua Water Systems (“Velqua,” “we,” “us”) provides residential water treatment consultations and related services in Southern New Hampshire and Southern Maine. This policy describes how we handle information submitted through our website and through direct communications with us.
Information we collect
When you request a consultation, we may collect your name, email address, phone number, town or city, water source, descriptions of water concerns, appointment preferences, and information you choose to share with us. Our website and service providers may also process technical information needed to operate the website and protect against spam.
How we use information
We use this information to respond to inquiries, evaluate service needs, arrange consultations, communicate about requested services, provide customer support, maintain business records, and operate and secure our website. We do not use a request for a consultation as permission to send marketing text messages.
Information sharing and service providers
Our website uses FormSubmit to deliver contact form submissions to us. We may use service providers for website hosting, email, telephone and text messaging, scheduling, and other business operations. These providers may process information as needed to provide their services. We may also disclose information when required by law or to protect our rights. We do not sell personal information.
SMS text messaging
If you voluntarily check the SMS consent box on our website, you agree to receive text messages from Velqua Water Systems at the number provided about your inquiry, appointment scheduling and reminders, and requested water treatment services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. You may also contact us at (603) 212-7946 or [email protected]. Consent to receive SMS messages is optional and is not a condition of purchasing services.
Mobile information and SMS consent: We do not sell or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes. We may share this information with messaging service providers solely to deliver messages on our behalf.
Data retention and security
We retain information for as long as reasonably needed to respond to requests, provide services, meet business and legal obligations, and resolve disputes. We use reasonable safeguards, but no method of online transmission or storage can be guaranteed completely secure. Please do not submit sensitive personal or financial information through the consultation form.
Your choices
You may ask us to update or delete your contact information, subject to applicable legal or business recordkeeping requirements, by emailing us. You can opt out of SMS messages at any time by replying STOP.
Changes to this policy
We may update this policy from time to time. We will post the revised version on this page with an updated effective date.
Contact us
Velqua Water Systems
22 Green Street, Somersworth, NH 03878
Phone: (603) 212-7946
Email: [email protected]
Website: velquawatersystems.com